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Motivating "Generation Y" Staff | Managing "Generation Y" Staff
Maximum Contribution & Satisfaction | Engaging Employees
Interviewing Skills | Serving Customers from the Heart
Consultative Selling Skills | Telephone Selling Skills
Influencing Others without Formal Authorities
Letting Go - Delegating Effectively
Motivating "Generation Y" StaffMotivating staff is an important leadership skill that one must possess to build a great team. However, there are lots of different approaches to motivate and a lot of these techniques are no longer very effective when applied to "Generation Y" staff because they have a very different set of beliefs. One might want to impose their own beliefs onto "Gen-Y" and often find the experience very frustrating.
This training workshop focuses on new approaches in motivating "Generation Y" workforce in order to optimize team performance in today's business world.
"Generation Y" is often described as those who were born between 1978 and 1994 and are now a key contributor of the current work force. The population of "Generation Y" accounts to approximately 23% of the total population of Hong Kong according to statistics issued by the government. Unlike Generation X who was born after the Second World War, "Generation Y" has fewer brothers and sisters because of practice of birth control and they were more likely to receive more attention if not being "spoiled" by their parents. As a result, they are more "egoistic" and at the same time less proactive. Nevertheless, they were born in an age of "hi-tech" and the existence of the virtue world created by the Internet comes more natural to them than that of Generation X who is often less familiar with the use of hi-tech tools.
This training seminar aims to provide a discussion platform during workshop classes on some of the characteristics and behavioural pattern of Generation Y and how they are best managed so that a team which is composed of Generation X and Y can be enhanced for optimum performance.
Maximum Contribution, Maximum Satisfaction
In today's business environment, a highly motivated workforce is vital for an organization to retain its competitiveness in the marketplace. Employees normally begin their careers with high motivation and expectations, but often lose their zeal gradually and even become disillusioned. The purpose of this training seminar is to provide participants during workshop class the skills and techniques to rediscover their zeal of work.
In today's business environment, a highly motivated workforce is vital for an organization to retain its competitiveness in the marketplace. Knowing how to motivate people has become an essential skill for a manager.
The purpose of this training course is to provide participants the skills and techniques to influence and motivate others. The skills learnt in this training seminar class are especially helpful for those involved in team work and projects.
Hiring the right people is critical to the success of any organization today. At the same time, hiring decisions are often made based on the performance of a candidate at an interview. It is therefore crucial for managers to be equipped with the proper techniques and skills to conduct interviews effectively.
The purpose of this training workshop / course is to provide participants interviewing skills during the training classes in order to enable them select the right people for their organizations.
Serving Customers from the Heart
Customers are the reasons businesses exist. Every manager must recognize this fundamental truth in business. While professionals focus their services to the customers on the technical side, managers often need to deal with the customers' concerns, complaints, and even emotions.
The purpose of this training course is to provide participants with the skills and tools, during seminar training class, to communicate with customers and handle their concerns effectively as well as professionally.
Consultative Selling Skills Workshop
Consultative selling is an important skill to generate business in a highly competitive environment. Not only does one need to differentiate oneself from a brand perspective, the quality of the sales team is critical in making a difference in the sales and servicing process. By acquiring the gist of this knowledge, company productivity will be improved. Sales personnel will be more motivated because of a higher closing rate and thus receive better financial return.
This training workshop aims to provide the participants with a knowledge framework on consultative selling skills while providing the opportunities to practise these skills interactively during training seminar classes.
Telephone Selling Skills Workshop
In the 21st century, telephone will continue to be one of the most effective communication tools in business. Telephone skill is now a core competence for salesperson and it is necessary to fully equip oneself with the most updated techniques in order to maintain competitive edge in his sales career.
This training workshop aims at providing a comprehensive framework on telephone skills that covers a large range of scenario that frontline staff have to cope with, all during the training course class. The purpose of this training seminar aims at telesales and marketers who are required to perform telephone sales operations.
Influencing Others without Formal Authorities
Managers often need to work with people over whom they do not have formal authority. These people may be their peers, superiors, cross-functional colleagues, contractors, suppliers, even customers. Even with subordinates, it is always more efficient and productive to get their buy-in than their obligated compliance.
The purpose of this training course is to provide participants the skills and techniques to influence and lead others without formal authority. The skills learnt in this training seminar / workshop are especially helpful for those involved in team work, projects, volunteer groups, or those building a small business for themselves.
Letting Go - Delegating Effectively
Letting Go - Delegating Effectively training course is designed to give team leaders the confidence to delegate and the skills to do it well.
In this one-day interactive training workshop, participants will learn how to effectively delegate tasks, and how to use delegation to coach, develop and motivate their team.
Rigorously researched and designed around adult learning principles, this training seminar is led by an accredited facilitator with broad experience as a team leader and executive coach.
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