Organizations today must be able to do more with less in order to survive and prosper. The ability to discover and utilize employees full potential to achieve the organization's goals
has become a critical survival tool. To this end, many HK organizations have used coaching as a means to develop their staff, to help them resolve problems, as well as a tool to motivate.
The Coaching and Feedback Skills training course is to provide Hong Kong managers, supervisors and human resources personnel the basic skills required to coach and to provide feedback to their employees.
Recruitment and the selection process is one of the key management tools.
right' - that is the theme for this international training program. It is not by chance that Intel, Google and Apple are all successful - they all have outstanding recruitment
process, which is never compromised.
In the Successful Interviewing training course Hong Kong you will learn the latest techniques covering the nine (9) critical parts of the interview process.
This interview skills training workshop enables participants to master a result focused process to select the right candidate successfully. The interview training concepts are based on 'Harrison Assessment' employee selection and development tools. The Hong Kong training course participants will gain confidence in practising interviewing techniques.
In a competitive business world, building customer trust and maintaining their loyalty are the professionals' top priorities. They need to communicate their ability, attitude and discipline to meet and exceed their customers expectations. Customer service should be provided consistently throughout the support process. In this Hong Kong Customer Service training seminar, course attendees will develop their service skills as follows:
Customer service is an essential skill for organization that has to deal
with demanding customers. It is vital that all staff must be able to practice these skills effectively to improve customer satisfaction
The Professional Customer Service Skills training workshop is designed to provide Hong Kong course participants with a comprehensive framework of professional customer service skills so that they can use them to enhance customer relationship.
Customer Experience Management (CEM) is critical in
building customer relationship through maximizing customer satisfaction and loyalty as frontline staff face increasingly demanding customers. Not only do these
staff need to respond positively and professionally to customer service and care, they also need to foster a great customer experience on every touch point when interacting with customers.
The Customer Experience Management training seminar / workshop in Hong Kong is designed to provide a comprehensive framework of how to enliven the customer experience so that customer relationship can be enhanced in the servicing process.
Complaints are the best gifts customers can give to an organization. While complaints are rarely pleasant, they often carry a positive intention.
Unfortunately, many organizations and customer service personnel have adopted a negative attitude towards complaints, which in turn lead
to unnecessary conflicts, angers and even sabotage. To be able to handle customer complaints professionally and tactfully not only helps to resolve the issue at
hand, but also raises the public image of the organisation.
The purpose of Customer Service and Complaint Handling training course Hong Kong is to build an awareness of providing extra service in customer complaint handling, as well as equip the participants with communication skills to leverage on the positive intention and turn a complaint into a win-win solution.
Understanding financial documents, analyzing financial performance and managing budgets is a part of
many managers°¶ roles. However, this can be challenging for executives without extensive training in accounting or financial management.
Finance for Non-Financial Executives training course Hong Kong aims to explain tools and concepts for analyzing financial statement and evaluating investment decisions. You will learn methods that will help you assess the financial health of your department, measure your financing needs, determine budgets and investment proposals, as well as how you should finance them.
Learn to Read Shareholders' and Analysts' Reports is a Hong Kong finance training workshop designed to equip you with the ability to quickly understand and digest public financial information, such as annual and quarterly reports and securities analysis reports, to arrive at educated investment decisions.
Hong Kong Staff Development: Supervisory + Motivation + Interview Skills + Customer Service + Finance Training Seminars - Workshops Hong Kong China. Training For Corporate & Employee Development in HK, China & Asia Pacific Region By CEL
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