Hong Kong Staff Development Courses : Coaching & Mentoring + Interview Skills + Customer Service + Finance Training Seminars 
+ Workshops Hong Kong China. Staff Development in HK, China & Asia Pacific Region By CEL Training Provider of Short Courses
Coaching and Mentoring

Interviewing  Skills

Customer Services

Financial Skills

Coaching and Feedback Skills

Organizations today must be able to do more with less in order to survive and prosper. The ability to discover and utilize employees full potential to achieve the organization's top goals has become a critical survival tool. To this end, many HK organizations have used coaching as a means to develop their staff, to help them resolve problems, as well as a tool to motivate.

The Coaching and Mentoring Skills training workshop Hong Kong provides corporate managers, supervisors and human resources personnel with basic skills required to coach as well as enable feedback to their employees.

Mentoring Skills

Mentoring has been an effective way to develop leaders in China, Greece, and other civilizations since ancient times. Today, mentoring has become an effective method for businesses to help employees with orientation, good career advancement, problem solving, coaching, support, and leadership development. In addition, mentors can best assist employees to deal with the challenges associated with successful, productive, meaningful work-life.

The purpose of the Mentoring Skills training workshop Hong Kong is to provide program participants with the necessary skills and knowledge to contribute constructively, as well as be an effective mentor in the context of their organization’s mentoring programme.

Key to Engaging Your Workforce

The Key to Engaging Your Workforce is an effective and practical one-day training workshop to help Hong Kong team leaders, supervisors and managers create a more dynamic, loyal and engaged workforce to support the best business growth in a dynamic environment. This training program is designed specifically to help the HK business manager understand what their team members want, and to provide them with a good starting point for creating champions.

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Interviewing Skills Workshop

Hiring the right people is critical to the success of any organization today. At the same time, best hiring decisions are often made based on the performance of a candidate at an interview. It is therefore crucial for managers to be equipped with good techniques and skills to conduct interviews effectively.

The Interviewing Skills Workshop will coach Hong Kong course participants to have interviewing skills which will enable them to select the right people for their organization.

Successful Interviewing

Recruitment and the selection process is one of the key management tools. 'Do it right' - that is the theme for this international training program. It is not by chance that Intel, Google and Apple are all successful - they all have outstanding recruitment process, which is never compromised.

In the Successful Interviewing training course Hong Kong programme participants will be coached in latest techniques covering the nine (9) critical parts of the interview process.

Interviewing Skills to Recruit the Right Candidate

This interview skills training program coaches participants to master a result focused process to select the right candidate successfully. The interview training concepts are based on 'Harrison Assessment' employee selection and staff development tools. The Hong Kong training course participants will as a result gain confidence in practising interviewing techniques involving the design of interview, communication during interview, and evaluation of the candidates.

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6-Star Customer Service Excellence

In a competitive business world, building customer trust and maintaining their loyalty are the professionals' top priorities. They need to communicate their ability, attitude and discipline to meet and exceed their customers expectations. Customer service should be provided consistently throughout the support process. In this Hong Kong Customer Service training seminar, course attendees will be coached to develop their best service skills as follows:

  •   Building rapport with customers
  •   Delivering service to meet customers needs
  •   Negotiating for business results
  •   Turning problems into opportunities

Customer Service and Complaint Handling

Complaints are the best gifts customers can give to an organization. While complaints are rarely pleasant, they often carry a positive intention. Unfortunately, many HK organizations and customer service personnel have adopted a negative attitude towards complaints, which in turn lead to unnecessary conflicts, angers and even sabotage. To be able to handle customer complaints professionally and tactfully not only helps to resolve the issue at hand, but also raises the public image of the organisation.

The purpose of Customer Service and Complaint Handling training course Hong Kong is to coach staff so that they have an awareness of providing extra service in customer complaint handling, as well as equip the program participants with communication skills to leverage on the positive intention and turn a complaint into a win-win solution.

Public Training Course - 19 September



Serving Customers from the Heart

Customers are the reasons businesses exist. Every manager must recognize this fundamental truth in business. While professionals focus their services to the customers on the technical side, managers often need to deal with the customers’ concerns, complaints, and even emotions..

The Serving Customers from the Heart training workshop Hong Kong coaches programme participants with skills and tools that will enable them to communicate with customers, and handle their concerns effectively, as well as professionally.

Professional Telephone Skills

The Professional Telephone Skills Workshop purpose is to provide Hong Kong course participants with the skills involved in communicating over the telephone - from identifying the caller’s needs, to presenting information. Both internal and external callers has been taken into consideration in the design of the training course coverage.

On completion of this HK telephone skills training program, participants will be able to:

  •   Get a message across with clarity and tact
  •   Enhance working relationship through communication
  •   Handle calls with confidence, enthusiasm, friendliness
  •   Project professional image via words and tone control

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Finance for Non-Finance Executives 為非財務主管而設的財務基本功

Understanding financial documents, analyzing financial performance and managing budgets is a part of many managers’ roles. However, this can be challenging for HK executives without extensive training in accounting or financial management.

Finance for Non-Finance Executives training course Hong Kong aims to explain tools and concepts for analyzing financial statement and evaluating investment decisions. You will learn methods that will help you assess the financial health of your department, measure your financing needs, determine budgets and investment proposals, as well as how you should finance them.

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Hong Kong Staff Development Courses : Coaching & Mentoring + Customer Service + Interview Skills + Finance Training Seminars + Workshops Hong Kong China. Staff Development in HK, China & Asia Pacific Region By CEL Training Provider of Short Courses

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