today must be able to do more with less in order to survive and prosper. The
ability to discover and utilize an employee's full potential to achieve the
organization's top goals has become a critical as well as a challenging survival
tool. To this end, many HK organizations are happy to use coaching strategies as
a means to develop their staff, help them resolve hard problems, and also use as
a helping tool to motivate.
The Coaching and Feedback Skills training workshop Hong Kong provides corporate managers, supervisors and human resources personnel with world class skills and techniques required to successfully coach face-to-face as well as enable good feedback from their employees.
been an effective way to develop leaders in China, Greece, and other
civilizations since ancient times. Today, mentoring has become an effective
method for businesses to help employees with orientation, good career
advancement, problem solving, coaching, support, and leadership development. In
addition, HK mentors can best assist staff to deal with the challenges associated
with successful, productive, happy, and meaningful work-life.
The purpose of this short Mentoring Skills training workshop Hong Kong is to coach program participants with top class skills, techniques and knowledge to constructively contribute to services, as well as be a successful mentor in the context of their organization’s mentoring strategy programme.
The Key to Engaging Your Workforce is a practical one-day training workshop to help Hong Kong team leaders, supervisors and managers develop a more dynamic, loyal, engaged, happy and effective staff to support the best business growth in a dynamic environment. This short training program is designed specifically to coach the HK business manager understand what their team members as well as other organization employees want, and to provide them with good methods for creating successful champions.
right employee is critical to the success of any organization today. At the same time,
best staff hiring decisions are often made based on the performance of a candidate
at an interview. It is therefore crucial for HK managers to be equipped with
good techniques, methods and skills to conduct face-to-face interviews effectively.
The Interviewing Skills Workshop will coach Hong Kong training participants to have successful interviewing strategies and world class skills which will enable them to select the best employee for their organization.
Recruitment and the selection process is one of the key management tools.
'Do it right' - that is the theme for this international
training program. It is not by chance that Intel, Google and Apple are all
successful - they all have the best staff recruitment
process, which is never compromised.
In the Successful Interviewing training course Hong Kong programme participants will be coached in latest strategies and techniques covering the nine (9) critical parts of the prospective employee interview process.
Investigate Interviewing training will introduce Hong Kong course
participants to the P.E.A.C.E model of interviewing that provides a
structured approach, proven to secure the most reliable, accurate and
comprehensive information. This model is used by agencies world-wide and is
widely recognised as the most ethical, reliable and successful process to
conduct the interview process. This Hong Kong interviewing skills training
workshop will coach HK course delegates to have a much deeper understanding of the process of interview, question types and techniques. It will demonstrate and allow
HK seminar attendees to plan and practise both
Conversation Management and Cognitive styles of interview.
By completing the Investigative Interview training course, HK attendees will acquire the key skills to effectively and professionally interview witnesses, victims and suspects in order to obtain the maximum possible dependable information or evidence from the process. This HK investigative interviewing training course is particularly suited to those who have responsibility for internal and external investigation, but is equally relevant, and as useful to anyone charged with obtaining accurate and comprehensive information from people they interview in Hong Kong.
This short Hong Kong interview skills training program coaches participants to master customising the formulas to assess education, experience, skills and personality desired for job specific behaviours in order to select the right candidate. HK training course participants will gain confidence in face-to-face interviewing techniques, as well as mastering a result-focused process for rightly selecting employees that best suits the competency-based requirements.
In a competitive business world, building customer trust and maintaining their loyalty are HK professionals' top priorities as well as challenges. All company staff therefore need to communicate their ability, attitude and discipline to successfully meet and exceed their customers expectations. Good customer service should be provided consistently throughout the business support process. In this short Hong Kong Customer Service training seminar, program attendees will be coached to develop the best staff service strategies and techniques as follows:
Complaints are the best gifts customers can give to an organization. While complaints are
rarely pleasant, they often carry a positive intention. Unfortunately, many HK organizations and customer service personnel have developed a poor attitude towards complaints, which in turn lead
to unhappiness, conflicts, anger and even sabotage. To be able for employees to successfully handle
tough complaints from upset customers, professionally and tactfully, not only helps to resolve the
hard issue at
hand, but also raises the public image of the organisation.
The purpose of the Customer Service and Complaint Handling training course Hong Kong is to coach staff so that they have an awareness of the challenges of providing extra service in customer complaint handling, as well as equip the programme participants with good communication skills and strategies to leverage on the positive intention and turn a complaint into a win-win solution.
Happy customers are the reasons businesses exist. Every
manager must recognize this fundamental truth in business. While staff, in
focus their services to the customers on the technical side, managers often need to deal with the challenges posed by unhappy customers’ concerns,
complaints, and even upset emotions.
The Serving Customers from the Heart training workshop Hong Kong coaches programme participants with top class strategies, techniques and tools that will enable them to successfully communicate with HK customers, and handle their concerns effectively as well as professionally.
The Professional Telephone Skills Workshop purpose is to provide Hong Kong course participants with the strategies and skills involved in successful
communicating methods by staff over the telephone - from identifying the caller’s needs, to presenting information. Both internal and external callers has been taken into consideration in the design of the training course coverage.
On completion of this short HK telephone skills training program, participants will be coached to:
Understanding financial documents, analyzing financial performance and managing budgets is a part of
many managers’ roles. However, this can be challenging for HK executives without extensive training in accounting or financial management.
The Finance for Non-Finance Executives training course Hong Kong aims to explain tools and concepts for analyzing financial statement and evaluating investment decisions. You will be coached in world class methods that will help you assess the financial health of your department, measure your financing needs, determine budgets and investment proposals, as well as how you should finance them.
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