Hong Kong Staff Development: Interview Skills + Customer Service + Finance Training Seminars - Workshops Hong Kong China. Training For Employee & Corporate Development in HK, China & Asia Pacific Region By CEL
Coaching Skills

Interviewing Skills

Customer Service Skills

Financial Skills

Coaching Skills Workshop

Organizations today must be able to do more with less in order to survive and prosper. The ability to discover and utilize employees full potential to achieve the organization's goals has become a critical survival tool. To this end, many HK organizations have used coaching as a means to develop their staff, as well as a tool to enhance staff performance.

The Coaching Skills Workshop Hong Kong provides managers, supervisors and human resources personnel the basic skills required to coach their employees effectively.

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Successful Interviewing

Recruitment and the selection process is one of the key management tools. 'Do it right' - that is the theme for this international training program. It is not by chance that Intel, Google and Apple are all successful - they all have outstanding recruitment process, which is never compromised.

In the Successful Interviewing training course Hong Kong you will learn the latest techniques covering the nine (9) critical parts of the interview process.

Interviewing Skills to Recruit the Right Candidate

This interview skills training workshop enables participants to master a result focused process to select the right candidate successfully. The interview training concepts are based on 'Harrison Assessment' employee selection and development tools. The Hong Kong training course participants will gain confidence in practising interviewing techniques.

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6-Star Customer Service Excellence

In a competitive business world, building customer trust and maintaining their loyalty are the professionals' top priorities. They need to communicate their ability, attitude and discipline to meet and exceed their customers expectations. Customer service should be provided consistently throughout the support process. In this Hong Kong Customer Service training seminar, course attendees will develop their service skills as follows:

  •   Building rapport with customers
  •   Delivering service to meet customers needs
  •   Negotiating for business results
  •   Turning problems into opportunities

Professional Customer Service Skills

Customer service is an essential skill for organization that has to deal with demanding customers. It is vital that all staff must be able to practice these skills effectively to improve customer satisfaction and loyalty.

The Professional Customer Service Skills training workshop is designed to provide Hong Kong course participants with a comprehensive framework of professional customer service skills so that they can use them to enhance customer relationship.

Customer Experience Management

Customer Experience Management (CEM) is critical in building customer relationship through maximizing customer satisfaction and loyalty as frontline staff face increasingly demanding customers. Not only do these staff need to respond positively and professionally to customer service and care, they also need to foster a great customer experience on every touch point when interacting with customers.

The Customer Experience Management training seminar / workshop in Hong Kong is designed to provide a comprehensive framework of how to enliven the customer experience so that customer relationship can be enhanced in the servicing process.

Customer Service and Complaint Handling

Complaints are the best gifts customers can give to an organization. While complaints are rarely pleasant, they often carry a positive intention. Unfortunately, many organizations and customer service personnel have adopted a negative attitude towards complaints, which in turn lead to unnecessary conflicts, angers and even sabotage. To be able to handle customer complaints professionally and tactfully not only helps to resolve the issue at hand, but also raises the public image of the organisation.

The purpose of Customer Service and Complaint Handling training course Hong Kong is to build an awareness of providing extra service in customer complaint handling, as well as equip the participants with communication skills to leverage on the positive intention and turn a complaint into a win-win solution.

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Finance for Non-Financial Executives

Understanding financial documents, analyzing financial performance and managing budgets is a part of many managers°¶ roles. However, this can be challenging for executives without extensive training in accounting or financial management.

Finance for Non-Financial Executives training course Hong Kong aims to explain tools and concepts for analyzing financial statement and evaluating investment decisions. You will learn methods that will help you assess the financial health of your department, measure your financing needs, determine budgets and investment proposals, as well as how you should finance them.

Learn to Read Shareholders' and Analysts' Reports

Learn to Read Shareholders' and Analysts' Reports is a Hong Kong finance training workshop designed to equip you with the ability to quickly understand and digest public financial information, such as annual and quarterly reports and securities analysis reports, to arrive at educated investment decisions.

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Hong Kong Staff Development: Supervisory + Motivation + Interview Skills + Customer Service + Finance Training Seminars - Workshops Hong Kong China. Training For Corporate & Employee Development in HK, China & Asia Pacific Region By CEL

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