CEL Help - FAQs


		CEL Help - Frequently Ask Questions

		1. On-Site Option
		2. Payment & Confirmation
		3. Cancellation & Substitution Policy
		4. Attendance Certificate
		5. Early Bird Date & Cancellation Deadline
		6. Training Courses Venue


		1.	On-Site Option:

			If there are ten (10) or more people in your organization interested in taking any CEL course, why not consider the On-Site option? We can tailor courses to your specific needs, send an expert instructor to your workplace, and help cut costs. For more information about this service, please contact Ms. Mak at telephone number 2838 1182.


		2.	Payment & Confirmation:

			Seminar fees cover full set of course materials, lunches and refreshments. Seminar fees are payable in advance. For enrolment by email, please provide all information per the standard Enrolment Form. For enrolment by fax, mail or email, CEL will issue an acknowledgement fax or email to the Authorized Person the Next day from receipt of the enrolment. Enrolments received by fax, mail or email on or before early bird date will be entitled to the early bird rate Joining instructions for confirmed registrations will be sent to the Authorized Person about two (2) weeks before the seminar.

		3.	Cancellation & Substitution Policy:

			There is no charge for any cancellation made on or before the cancellation deadline. Registrants who fail to attend, or who cancel after the cancellation deadline, are liable for the entire fee. All cancellations must be notified in writing. Enrolments received AFTER the cancellation deadline are subject to the same cancellation deadline. Registrant may send a substitution in their place. However, substitutions are not allowed once a seminar has commenced.

		4.	Attendance Certificate:

			A Certificate of Completion will be given to each delegate who have attended more than 70% of the enrolled course(s).


		5.	Early Bird Date & Cancellation Deadline:

			For more details, please contact Ms. Mak at telephone number 2838 1182.


		6.	Training Courses Venue:

			All our public courses are held at the Regal Hong Kong Hotel.

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