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Handling Difficult People
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Who are some
difficult people to work with? They may be your customers or long standing
clients who have unrealistic expectations of you. They may be your co-workers,
other staff members and employees
who have a different work style or different interests. To uphold organizational
productivity and workplace integrity, you need to take up the critical challenge to better
manage these difficult and sometimes unhappy, angry as well as nasty people. You
may have to tap into your best interpersonal skills while you mediate with your
Hong Kong clients and customers
whenever resolving their problems and complex disputes, possibly face-to-face.
The Hong Kong training course Handling Difficult People aims to develop the
program participants' confidence in handling difficult people such as fellow
staff employee, bad customers and upset clients with their challenging
complaints, complex disagreements, problems and hard disputes, including anger. HK attendees of
this short conflict management training seminar will learn about, as well as be
coached in proper, top class conflict resolution strategies and mediation
solutions by practising professionalism and creativity in the following
scenarios:
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Dealing
with difficult people and replying to their complaints can be very hard as
well as stressful. However to be successful, Hong Kong businesses should
view such challenging workplace situations as a means to turn bad crisis into good
opportunities by the better rebuilding of trust as well as creatively
establishing best personal relationship with people who are unhappy clients
or difficult customers to mediate with.
The Hong Kong training workshop Dealing with Difficult People and Replying
to Complaints will develop program participants skills to correctly mediate
with nasty clients, unhappy customers, fellow employee and handle other
complex staff
members, replying to their critical complaints as well as solving problems
with efficiency, fairness and courtesy, possibly face-to-face. The attendees of this short HK conflict management training
program will be coached in the following skills:
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Conflict
can easily arise based on differences between individuals. Managing people
problems and differences may well involve handling difficult behaviours. Who
are these challenging people to manage? They may be your customers who have
unrealistic expectations of you. They may be your clients, fellow employees
and other staff members who have a different work style or interests. To uphold HK organizational productivity and better workplace
integrity, you need to take up the critical challenge to properly manage
these unhappy, angry as well as nasty
people. You may need to tap your interpersonal skills while you correctly
resolve people conflicts, problems and mediate complex disputes in Hong Kong.
The Hong Kong
training course Conflict Management with Difficult People aims to build the
participants’ confidence in handling conflict with difficult people. HK
course participants will
learn about
techniques to practise creativity and professionalism in the following scenarios:
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Motivate Self and Others with Calm Emotions, use the Right Method and Influential
Language to Engage Others for a Mutually Satisfying Outcome
Being able to focus positive energy on work results, enhances good business efficiency and job satisfaction. The Managing Conflict and Disagreement training workshop Hong Kong will help develop program participants' mind-set, as well as skill-set, with top class NLP (Neuro-Linguistic Programming) conflict resolution concepts and mediation strategies as follows:
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