Hong Kong Conflict Management Training Solutions : Managing People 
Complaints & Staff Disputes + Handling Unhappy Enployees, Angry & Difficult Customers + Upset & Unhappy Clients Mediation. Coaching + Courses + Seminars + Workshops in HK, China by CEL Provider of Short Conflict Resolution Training Classes

Handling Difficult People

Dealing with Difficult People and Complaints

Conflict Management with Difficult People

Managing Conflict and Disagreement

Handling Difficult People 處理刁難客戶的技巧

Who are some difficult people to work with? They may be your customers or long standing clients who have unrealistic expectations of you. They may be your co-workers, other staff members and employees who have a different work style or different interests. To uphold organizational productivity and workplace integrity, you need to take up the critical challenge to professionally manage these difficult and sometimes unhappy, angry as well as nasty people. You may have to tap into your best interpersonal skills while you mediate with your Hong Kong clients and customers whenever resolving their problems and complex disputes, possibly face-to-face.

The Hong Kong training course Handling Difficult People aims to develop the program participants' confidence in handling difficult people such as fellow staff employee, bad customers and upset clients with their challenging complaints, complex disagreements, problems and hard disputes, including anger. HK attendees of this short conflict management training seminar will learn about, as well as be coached in proper, top class conflict resolution strategies and mediation solutions by practising professionalism and creativity in the following scenarios:

  •   Staying calm under challenging pressure
  •   Communicating assertively
  •   Analysing bad problematic situations
  •   Applying correct techniques to resolve conflict




Dealing with Difficult People and Replying to Complaints 有效地應付刁難顧客和回應投訴

Dealing with difficult people and replying to their complaints can be very hard as well as stressful. However to be successful, Hong Kong businesses should view such challenging workplace situations as a means to turn bad crisis into good opportunities by the better rebuilding of trust as well as creatively establishing best personal relationship with people who are unhappy clients or difficult customers to mediate with.

The Hong Kong training workshop Dealing with Difficult People and Replying to Complaints will develop program participants skills to professionaly mediate with nasty clients, unhappy customers, fellow employee and handle other complex staff members, replying to their critical complaints as well as solving problems with efficiency, fairness and courtesy, possibly face-to-face. The attendees of this short HK conflict management training program will be coached in the following skills:

  •   Forming an objective mindset in complaints handling
  •   Speaking an assertive language properly
  •   Creating impact with body language and vocal elements
  •   Manage challenging bad emotions
  •   Analysing difficult behaviours and disputes correctly
  •   Adapting communication solutions for hard clients
  •   Applying professional techniques to resolve conflict
  •   Responding to customer complaints in writing
  •   Practising a business-like yet reader-friendly style



Click Here!
 

Conflict Management with Difficult People 與刁難人士的衝突管理

Conflict can easily arise based on differences between individuals. Managing people problems and differences may well involve handling difficult behaviours. Who are these challenging people to manage? They may be your customers who have unrealistic expectations of you. They may be your clients, fellow employees and other staff members who have a different work style or interests. To uphold HK organizational productivity and better workplace integrity, you need to take up the critical challenge to carefully manage these unhappy, angry as well as nasty people. You may need to tap your interpersonal skills while you correctly resolve people conflicts, problems and mediate complex disputes in Hong Kong.

The Hong Kong training course Conflict Management with Difficult People aims to build the participants’ confidence in handling conflict with difficult people. HK course participants will learn about techniques to practise creativity and professionalism in the following scenarios:

  •   Staying calm under pressure
  •   Communicating assertively
  •   Analysing problematic situations
  •   Negotiating positive resolution outcome
  •   Applying professional solutions to resolve conflict



Click Here!

Managing Conflict and Disagreement (NLP Way) 衝突和分歧管理工作坊

Motivate Self and Others with Calm Emotions, use the Right Method and Influential Language to Engage Others for a Mutually Satisfying Outcome

Being able to focus positive energy on work results, enhances good business efficiency and job satisfaction. The Managing Conflict and Disagreement training workshop Hong Kong will help develop program participants' mind-set, as well as skill-set, with top class NLP (Neuro-Linguistic Programming) conflict resolution concepts and mediation strategies as follows:

  •   Learn how HK NLP strategy and solutions work
  •   Engage others through trust building
  •   Nurture proper attitude in viewing problems
  •   Define components of emotional intelligence
  •   Learn to correctly manage emotions of self and others
  •   Learn Verbal, Visual, Auditory and Kinesthetic language



Click Here!


Home | Conflict Management & Resolution Seminars & Workshops | In-House | CEL Training Courses | Site Map



Hong Kong Conflict Management Training Solutions : Managing People Complaints, Staff Disagreements & Bad Workplace Employee Disputes + Handling Angry & Difficult Customers + Upset & Unhappy Clients. Coaching + Courses + Seminars + Workshops in HK, China by CEL Provider of Short Conflict Mediation and Resolution Training Classes

Contact Address : Unit 1102, 11 / F, 88 Gloucester Road, Wan Chai, Hong Kong SAR, China

Copyright © 2021 Communications Engineering Limited Company (CEL HK) Short Conflict Management & Resolution Training Classes Hong Kong, China

All Rights Reserved

Terms of Use  -  Privacy