Who are some difficult people to work with? They may be your customers or long standing clients who have unrealistic expectations of you. They may be your
co-workers who have a different work style or different interests. To uphold productivity and integrity, you need to take up the challenge to manage
these difficult and sometimes angry people. You may need to tap your interpersonal skills while you problem solve as you tackle technical problems.
This Hong Kong training course aims to build the participants' confidence in handling difficult people, customers and clients with their complaints and disagreements as well as anger. Seminar attendees will be equipped with techniques to practise professionalism in the following scenarios:
Conflicts can often expose hidden flaws in an organization. As
such, when managed well, complaint and conflicts can be turned into rewarding learning opportunities for everyone concerned. If not managed
well, people conflicts can lead to a great deal of damages, resulting in loss of morale and productivity.
The purpose of the Managing Conflicts in the Workplace training workshop Hong Kong is to provide an overview of a conflict management process that can be applied to most HK organizations today. Through mini-lectures, discussions, simulated exercises and demonstrated role plays, participants will learn of the key steps needed to prevent, detect, resolve, as well as learn from people conflicts and complaints. Adoption of the system will not only help managers deal with conflicts at hand, but turn conflicts into learning opportunities.
Motivate self and others with calm emotions, use the right method and influential language to engage others for a mutually satisfying outcome
Being able to focus positive energy on work results enhances business efficiency and job satisfaction. The Managing Conflict and Disagreement training workshop will develop Hong Kong course participants' mindset and skill-set with NLP (Neuro-Linguistic Programming) concepts as follows:
Hong Kong Conflict Management Training Seminars + Workshops : Managing People
Complaints, Disagreements + Handling Angry & Difficult Customers + Clients
Training Courses Hong Kong China For Employee and Management Development in HK,
China and Asia Pacific Region
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