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Handling Difficult People
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Who are some difficult people to work with? They may be your customers or
long standing clients who have unrealistic expectations of you. They may be your co-workers who have a different work style or different interests. To uphold
productivity and integrity, you need to take up the challenge to manage these difficult and sometimes unhappy, angry as well as nasty people. You may have to tap
into your best interpersonal skills while you problem solve whenever resolving bad problems, possibly face-to-face.
The Hong Kong training course Handling Difficult People aims to develop the
participants' confidence in handling difficult people, bad customers and upset
clients with their challenging complaints and hard disagreements, including
anger. HK attendees of this short conflict management training seminar will
learn about, as well as be coached in proper, top class solutions to practise professionalism in the following scenarios:
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Dealing with difficult people and replying to their complaints can be very hard as
well as stressful. However to be successful, enterprises should view such challenging situations as a means to turn bad crisis into good opportunities by
rebuilding trust as well as establishing best personal relationship with unhappy or difficult people to deal with.
The Hong Kong training workshop Dealing with Difficult People and Replying to Complaints will develop the program participants skills to
correctly deal with nasty
clients or unhappy customers, replying to their complaints with efficiency, fairness as well as courtesy, possibly face-to-face. The attendees of this short HK conflict management training
program will be coached in the following skills:
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Conflict arises from differences. Managing differences may mean handling difficult behaviours from people. Who are some difficult
people to manage? They may be your customers who have unrealistic expectations of you. They may be your co-workers who have a different work style or different interests. To uphold productivity and
integrity, you need to take up the challenge to properly manage these sometimes unhappy, angry as well as nasty people. You may need to tap your interpersonal skills while you
correctly problem-solve
upsetting people problems.
The Hong Kong training course Conflict Management with Difficult People aims to build the participants’ confidence in handling conflict with difficult people. They will
learn about
techniques to practise professionalism in the following scenarios:
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Motivate Self and Others with Calm Emotions, use the Right Method and Influential
Language to Engage Others for a Mutually Satisfying Outcome
Being able to focus positive energy on work results, enhances good business efficiency and job satisfaction. The Managing Conflict and Disagreement training workshop will develop Hong Kong program participants' mind-set as well as skill-set with top class NLP (Neuro-Linguistic Programming) concepts as follows:
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