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Handling Difficult People Handling Conflicts and Complaints Managing Conflicts in the Workplace Managing Conflict and Disagreement |
Who are some difficult people to work with? They may be your customers or long standing clients who have unrealistic expectations of you. They may be your
co-workers who have a different work style or different interests. To uphold productivity and integrity, you need to take up the challenge to manage
these people. You may need to tap your interpersonal skills while you problem solve as you tackle technical problems.
This Hong Kong training course aims to build the participants' confidence in handling difficult people.
Course attendees will be equipped with techniques to practise professionalism in
the following scenarios:
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Handling Complaints and Difficult People
The Handling Complaints and Difficult People training workshop will build course participants' skills to handle complaints from customers and clients with efficiency, fairness and courtesy. Hong Kong training course attendees will develop the following skills:
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Handling Challenging Situations through Hi-Impact Communication
The purpose of Handling Challenging Situations through Hi-Impact Communication training course is to provide all staff members the skills required for dealing with disagreements and difficult situations in a productive way. Acquisition of such skills will help Hong Kong staff members communicate with greater clarity, and deal with challenging situations more effectively.
Mediation and Skills to Handle Conflicts and Complaints
The pace of change within Hong Kong society is very fast: the community is now more demanding, and scenes
of confrontation is becoming more common. To be able to handle conflicts and complaints, those involved would need to acquire the necessary attitude and skills in
order to work together harmoniously.
The Mediation and Skills to Handle Conflicts and Complaints training program
Hong Kong is designed to expand the ability to resolve conflicts and complaints constructively as well as confidently.
Managing Conflicts in the Workplace
Conflicts can often expose hidden flaws in an organization. As
such, when managed well, conflicts can be turned into rewarding learning opportunities for everyone concerned. If not managed
well, conflicts can lead to a great deal of damages, resulting in loss of morale and productivity.
The purpose of the Managing Conflicts in the Workplace training workshop Hong Kong is to provide an overview of a conflict management process that can be applied to most HK organizations today.
Through mini-lectures, discussions, simulated exercises and demonstrated role plays, participants will learn of the key steps needed to prevent, detect, resolve, and learn from conflicts. Adoption of
the system will not only help managers deal with conflicts at hand, but turn conflicts into learning opportunities.
Managing Conflict and Disagreement (NLP Way)
Motivate self and others with calm emotions, use the right method and
an influential language to engage others for a mutually satisfying outcome
Being able to focus positive energy on work results enhances business efficiency and job satisfaction. The Managing Conflict and Disagreement training workshop will develop Hong Kong course participants' mindset and skill-set with NLP (Neuro-Linguistic Programming) concepts as follows:
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