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Handling Difficult People 處理刁難客戶的技巧
Who are some difficult people to work with? They may be your customers or
long standing clients who have unrealistic expectations of you. They may be your
co-workers who have a different work style or different interests. To uphold
productivity and integrity, you need to take up the challenge to manage these
difficult and sometimes unhappy, angry as well as nasty people. You may have to tap
into your best interpersonal skills while you problem solve whenever resolving bad problems,
possibly face-to-face.
The Hong Kong training course Handling Difficult People aims to develop the
participants' confidence in handling difficult people, bad customers and upset
clients with their challenging complaints and hard disagreements, including anger. HK
attendees of this short conflict management training seminar will be coached in
top class techniques to practise professionalism in the following scenarios:
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Dealing with Difficult People and Replying to Complaints 有效地應付刁難顧客和回應投訴
Dealing
with difficult people and replying to their complaints can be very hard as
well as stressful.
However to be successful, enterprises should view such challenging
situations as a means to turn bad crisis into good opportunities by
rebuilding trust as well as establishing best personal relationship with unhappy or difficult
people to deal with.
The Hong Kong training workshop Dealing with Difficult People and Replying
to Complaints will develop the program participants skills to deal with nasty
clients or unhappy customers, replying to their complaints with efficiency, fairness as
well as courtesy, possibly face-to-face. The attendees of this short HK conflict management training
program will
be coached in the following skills:
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Managing Conflicts in the Workplace 如何解決職場衝突
Conflicts can often expose hidden flaws in an organization. As
such, when managed well, complaints and conflicts can be developed into rewarding learning opportunities for everyone concerned. If not managed
well, people conflicts can lead to great deal of unhappiness and damages, resulting in loss of morale and productivity.
The purpose of the Managing Conflicts in the Workplace training workshop
Hong Kong is to provide an overview of a conflict management resolution
process that can be best applied to most organizations today. Through
mini-lectures, short discussions, simulated exercises and demonstrated role
plays, training course participants will be coached in key steps needed to
prevent, detect, resolve, as well as learn from upset clients, hard
complaints and
people anger. Adoption of the system will not only help HK managers deal
with nasty conflicts face-to-face, but turn bad conflicts at hand into good learning
opportunities.
Managing Conflict and Disagreement (NLP Way) 衝突和分歧管理工作坊
Motivate self and others with calm emotions, use the right method and influential language to engage others for a mutually satisfying outcome
Being able to focus positive energy on work results, enhances good business efficiency and job satisfaction. The Managing Conflict and Disagreement training workshop will develop Hong Kong program participants' mind-set as well as skill-set with top class NLP (Neuro-Linguistic Programming) concepts as follows:
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