Hong Kong Conflict Management Training Seminars + Workshops : Managing People 
Complaints + Disagreements + Handling Difficult Customers & Clients Training Courses Hong Kong China For Employee and Management Development in HK, China and Asia Pacific Region by CEL
Handling Difficult People

Handling Conflicts and Complaints

Managing Conflicts in the Workplace

Managing Conflict and Disagreement

Handling Difficult People

Who are some difficult people to work with? They may be your customers or long standing clients who have unrealistic expectations of you. They may be your co-workers who have a different work style or different interests. To uphold productivity and integrity, you need to take up the challenge to manage these people. You may need to tap your interpersonal skills while you problem solve as you tackle technical problems.

This Hong Kong training course aims to build the participants' confidence in handling difficult people. Course attendees will be equipped with techniques to practise professionalism in the following scenarios:

  •   Staying calm under pressure
  •   Communicating assertively
  •   Analysing problematic situations
  •   Applying relevant methods to resolve conflict

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Handling Complaints and Difficult People

The Handling Complaints and Difficult People training workshop will build course participants' skills to handle complaints from customers and clients with efficiency, fairness and courtesy. Hong Kong training course attendees will develop the following skills:

  •   Form objective mindset in complaints handling
  •   Drive the process with focus
  •   Speak an assertive language
  •   Impact with body language and vocal elements
  •   Manage emotions
  •   Analyse difficult behaviours

Handling Challenging Situations through Hi-Impact Communication

The purpose of Handling Challenging Situations through Hi-Impact Communication training course is to provide all staff members the skills required for dealing with disagreements and difficult situations in a productive way. Acquisition of such skills will help Hong Kong staff members communicate with greater clarity, and deal with challenging situations more effectively.

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Managing Conflicts in the Workplace

Conflicts can often expose hidden flaws in an organization. As such, when managed well, conflicts can be turned into rewarding learning opportunities for everyone concerned. If not managed well, conflicts can lead to a great deal of damages, resulting in loss of morale and productivity.

The purpose of the Managing Conflicts in the Workplace training workshop Hong Kong is to provide an overview of a conflict management process that can be applied to most HK organizations today. Through mini-lectures, discussions, simulated exercises and demonstrated role plays, participants will learn of the key steps needed to prevent, detect, resolve, and learn from conflicts. Adoption of the system will not only help managers deal with conflicts at hand, but turn conflicts into learning opportunities.

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Managing Conflict and Disagreement (NLP Way)

Motivate self and others with calm emotions, use the right method and an influential language to engage others for a mutually satisfying outcome

Being able to focus positive energy on work results enhances business efficiency and job satisfaction. The Managing Conflict and Disagreement training workshop will develop Hong Kong course participants' mindset and skill-set with NLP (Neuro-Linguistic Programming) concepts as follows:

  •   Become informed of how NLP principles work
  •   Engage others through trust building
  •   Nurture open attitude in viewing differences
  •   Define components of emotional intelligence
  •   Learn to manage emotions of self and of others'
  •   Learn Verbal, Visual, Auditory and Kinesthetic language

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Hong Kong Conflict Management Training Seminars + Workshops : Managing People Complaints + Disagreements + Handling Difficult Customers & Clients Training Courses Hong Kong China For Employee and Management Development in HK, China and Asia Pacific Region

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