Hong Kong Conflict Management Training Seminars + Workshops : Managing People 
Complaints & Disagreements + Handling Angry & Difficult Customers + Clients Training Courses Hong Kong China For Staff and Management Development in HK, China and Asia Pacific Region by CEL Training Provider
Handling Difficult People

Managing Conflicts in the Workplace

Managing Conflict and Disagreement

Handling Difficult People 處理刁難客戶的技巧

Who are some difficult people to work with? They may be your customers or long standing clients who have unrealistic expectations of you. They may be your co-workers who have a different work style or different interests. To uphold productivity and integrity, you need to take up the challenge to manage these difficult and sometimes angry people. You may need to tap your interpersonal skills while you problem solve as you tackle technical problems.

This Hong Kong training course aims to build the participants' confidence in handling difficult people, customers and clients with their complaints and disagreements as well as anger. Seminar attendees will learn and be equipped with the best techniques to practise professionalism in the following scenarios:

  •   Staying calm under pressure
  •   Communicating assertively
  •   Analysing problematic situations
  •   Applying relevant methods to resolve conflict



Dealing with Difficult People and Replying to Complaints 有效地應付刁難顧客和回應投訴

Dealing with difficult people and replying to their complaints can be stressful. However to be successful, enterprises should view such challenging situations as a means to turn crisis into opportunities by rebuilding trust as well as establishing more personal relationship with difficult individuals.

The Hong Kong training workshop Dealing with Difficult People and Replying to Complaints will build the course participants skills to deal with difficult people and reply to their complaints with efficiency, fairness as well as courtesy. The HK training attendees will develop the following skills:

  •   Form an objective mindset in complaints handling
  •   Drive the process with focus
  •   Speak an assertive language
  •   Create impact with body language and vocal elements
  •   Manage emotions
  •   Analyse difficult behaviours
  •   Adapt communication style to difficult people
  •   Learn tools to transform conflict
  •   Respond to complaints in writing
  •   Practise a business-like yet reader-friendly style


Click Here!

Managing Conflicts in the Workplace 如何解決職場衝突

Conflicts can often expose hidden flaws in an organization. As such, when managed well, complaint and conflicts can be turned into rewarding learning opportunities for everyone concerned. If not managed well, people conflicts can lead to great deal of damages, resulting in loss of morale and productivity.

The purpose of the Managing Conflicts in the Workplace training workshop Hong Kong is to provide an overview of a conflict management process that can be applied to most organizations today. Through mini-lectures, discussions, simulated exercises and demonstrated role plays, participants will learn of the key steps needed to prevent, detect, resolve, as well as learn from people conflicts, complaints and anger. Adoption of the system will not only help HK managers deal with conflicts at hand, but turn conflicts into good learning opportunities.


Click Here!

Managing Conflict and Disagreement (NLP Way) 衝突和分歧管理工作坊

Motivate self and others with calm emotions, use the right method and influential language to engage others for a mutually satisfying outcome

Being able to focus positive energy on work results enhances business efficiency and job satisfaction. The Managing Conflict and Disagreement training workshop will develop Hong Kong course participants' mind-set as well as skill-set with top class NLP (Neuro-Linguistic Programming) concepts as follows:

  •   Become informed of how NLP principles work
  •   Engage others through trust building
  •   Nurture open attitude in viewing differences
  •   Define components of emotional intelligence
  •   Learn to manage emotions of self and of others'
  •   Learn Verbal, Visual, Auditory and Kinesthetic language


Click Here!


Home | Conflict Management Seminars & Workshops | In-House | CEL Training Courses | Site Map



Hong Kong Conflict Management Training Seminars + Workshops : Managing People Complaints & Disagreements + Handling Angry & Difficult Customers + Clients Training Courses Hong Kong China For Staff and Management Development in HK, China and Asia Pacific Region by CEL Training Provider of Short Courses

Contact Address : Room 1406, 14 / F, The Broadway, 54 - 62 Lockhart Road, Wan Chai, Hong Kong SAR, China

Copyright © 2019 Communications Engineering Limited (CEL HK) Conflict Management Training Course Hong Kong, China

All Rights Reserved

Terms of Use  -  Privacy