Professional Development
   Cutomer service/ relations
       Serving Customers from the heart
       Effective Complaint Handling
       Professional Telephone Skills Workshop
       Essential Skills for Call Centre / Help Desk Staff
       Customer Relationship Management in Action
   Management/Consulting Skills
       Management Skills for Technical Professionals and New Managers
       Workshop in Sun Tzu Strategic Management 【孫子戰略管理】
       Supervisory Skills Workshop
       Motivating Employees
       Finance for the Non-Financial Manager
       Team Building Workshop
       Leadership with Sun Tzu (Classes 1 and 2)【孫子領導智慧】工作坊
       Mentoring Skills Workshop
       Coaching Fundamentals
       Dynamic Leadership Workshop
       The Management Wisdom of I-Ching in Business
       Leadership Skills Workshop
   Information Technology
       Effective Contract Management
       Management Skills for Technical Professionals and New Manager
       The Essentials of Business Analysis
       Capturing User Requirements
       Essential Skills for Call Centre / Help Desk Staff
       Best Practices in IT Infrastructure Management
       Best Practices in Outsourcing
       Business Risk Management and Continuity Planning
   Others professional skills
       Effective Contract Management
       Use of DPCA cycle and TQM Toolsets for Business Continuous Improvement
       Train the Trainer
       Business Process Re-Engineering
       Business Risk Management & Continuity Planning

       Telemarketing for Frontline Staff

       Projecting a Positive Corporate Image

   Network and Information Security
       Implementing Wireless Networks & their Security - Principles & Practice (hands-on)
       Internet Commerce & E-Security
       Network Security: Hacker Attacks & Defense - Principles & Practice (hands-on)
       IT Security for Managers
   Others Professional Skills
       Effective Contract Management
       Use of DPCA cycle and TQM Toolsets for Business Continuous Improvement
       Train the Trainer
       Business Process Re-Engineering
       Business Risk Management & Continuity Planning
       Telemarketing for Frontline Staff
       Projecting a Positive Corporate Image
   Personal Effectiveness
       EQ at Work with Lao Tzu 【老子與EQ】工作坊
       Problem Solving & Decision Making
       Handling Difficult People
       Effective Communications and Interpersonal Skills
       Creative Thinking and Problem Solving
       Influencing Others without Formal Authorities
       Time and Task Management
       Assertive Communications
       Negotiation Skills with Sun Tzu 【孫子談判戰略】工作坊
       Negotiation Skills Workshop

       Creative Thinking Techniques

       Managing Conflict and Disagreement
       Public Speaking and Presentation Skills
       Facilitation Skills Workshop
       Presentation Content Development
       Problem Solving Decision Making
       Management Conflicts in the Workplace
   Writing Skills
       Business Writing
       Proposal and Report Writing
   Project Management
       Project Management Workshop
       Project Planning Scheduling and Control
       Project Risk Management

 


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